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Shopping FAQ's

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Shopping FAQ's

 
Corporate & Government Purchasing Cards Accepted
 

All prices are in U.S.$ and all standard products include a 30 Day Unconditional Money Back Guarantee.

Browser Requirements
If you encounter problems ordering on-line, please print or download an Order Form.

Are my privacy and credit card information protected?
Are there any charges if I cancel my order?
Will I receive an invoice or other proof of purchase form?
What if I am not satisfied with my purchase?
What is the warranty?
How do I find the products I want to purchase in the store?
How do I purchase products in the on-line store?
What happens to the items in my shopping cart if I visit another web site?
How are the shipping charges calculated?
How will my order be shipped?
When will my order be shipped?
What payment methods are available?
Are my privacy and credit card information protected?
Absolutely. Please see our Privacy Statement and On-line Shopping Security for additional information.

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Are there any charges if I cancel my order?
You may cancel your order at any time prior to shipment without charge.

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Will I receive an invoice or other proof of purchase?
An invoice is included with all shipments that have the same billing and shipping surname. If the surnames are different, a packing list without prices is included with the shipment and an invoice is mailed to the billing name and address.

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What if I am not satisfied with my purchase?
You must be satisfied with your purchase. Please see our 30 Day Unconditional Money Back Guarantee.

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What is the warranty?
Please see the Product Warranty information.

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How do I find the products I want to purchase in the On-Line Store?
The On-Line Store is divided into individual stores for each product family, such as AegisGuard Shields, Laser Pointers, etc. Each store page includes links to the other stores.
Clicking 'Order Online" in the top navigation bar or 'Order Online' in the text navigation section on the bottom of most pages takes you to the main entrance where you can then select a store to visit.
Clicking Order Online near the top of a page takes you to the specific store for the products on the page you are viewing.

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How do I purchase products in the on-line store?
Click here for instructions and illustrations.

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What happens to the items in my shopping cart if I visit another web site?
The items in your shopping cart and your IP address are retained in a separate backend database on the secure server and automatically deleted after 24 hours, unless you return within that time and submit a purchase. This allows you to leave our web site and return within 24 hours without losing your shopping cart information, provided that you log on from the same IP address. Note that your IP address is different for each new session with some online services, such as CompuServe and AOL. If you use a service like this and leave our web site, you must return during the same session to retain your shopping cart information.

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How are the shipping charges calculated?
Shipping charges for products are calculated by weight.

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How will my order be shipped?
Orders within the contiguous United States are shipped by standard ground service. All other orders are shipped by air parcel post. Click here for information about optional Federal Express shipments. LExtender Tripods shipped to all destinations outside the United States must be shipped via FedEx Air. 

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When will my order be shipped?
An acknowledgement will be sent via e-mail within 1 business day confirming our receipt of your order and the scheduled shipping date. Most items are in stock and the current stock status appears on every Company Store, with the majority of orders being shipped within 3 business days after receipt. Credit card orders require 1 business day for processing. Orders paid for by U.S. company check, money order or cashiers check require 3 business days for processing after payment is received.

You will be contacted again if your shipment is delayed for any reason.

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What payment methods are available?
American Express/Optima, Carte Blanche, Diners Club, Discover/Novus, JCB, MasterCard, Union Pay and Visa cards are accepted for orders placed through the on-line Company Store and mailed Aegis Order Forms.
Corporate & Government cards are also accepted

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